{"id":1294,"date":"2025-04-13T20:17:03","date_gmt":"2025-04-13T14:47:03","guid":{"rendered":"https:\/\/dermisdesign.com\/?page_id=1294"},"modified":"2025-04-13T20:18:57","modified_gmt":"2025-04-13T14:48:57","slug":"delivery-policy","status":"publish","type":"page","link":"https:\/\/dermisdesign.com\/fr\/delivery-policy\/","title":{"rendered":"Politique de livraison"},"content":{"rendered":"<style>.elementor-1294 .elementor-element.elementor-element-65ae576{margin-top:0px;margin-bottom:0px;padding:50px 0px 50px 0px;}.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-1294 .elementor-element.elementor-element-98cf193{text-align:center;}.elementor-1294 .elementor-element.elementor-element-98cf193 .elementor-heading-title{color:var( --e-global-color-126e583 );}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-1294 .elementor-element.elementor-element-373c979{color:var( --e-global-color-126e583 );}:root{--page-title-display:none;}<\/style>\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1294\" class=\"elementor elementor-1294\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-65ae576 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"65ae576\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-671794d\" data-id=\"671794d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-98cf193 elementor-widget elementor-widget-heading\" data-id=\"98cf193\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politique de livraison<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-373c979 elementor-widget elementor-widget-text-editor\" data-id=\"373c979\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<main id=\"content\" role=\"main\"><\/main><main id=\"content\" role=\"main\"><div class=\"container cf\"><div class=\"icartShopifyCartContent\"><div id=\"shopify-section-template--23346095849759__main\" class=\"shopify-section page-section-spacing\"><div class=\"article\"><div class=\"container cf cc-animate-init -in cc-animate-complete\" data-cc-animate=\"\"><div class=\"rte\"><h6><strong>Livraison Gratuite Dans Le Monde Entier<\/strong><\/h6><ul><li>Toutes les commandes se qualifier pour la livraison gratuite dans le monde entier, sans minimum d&#039;achat, des exigences ou des exceptions.<\/li><li>Nous acceptons la commande et \u00e0 la livraison \u00e0 tous les pays, \u00e0 l&#039;exception de la Russie, Isra\u00ebl, l&#039;Iran, l&#039;Irak, l&#039;Inde, et l&#039;OFAC-pays sanctionn\u00e9s.<\/li><\/ul><p>\u00a0<\/p><h6><b>Des D\u00e9lais De Livraison<\/b><\/h6><table><tbody><tr><td><b>Type D&#039;Ordre<\/b><\/td><td><b>D\u00e9lai D&#039;Exp\u00e9dition<\/b><\/td><\/tr><tr><td>Le Premier A Marqu\u00e9 Les Produits<\/td><td>1-2 jours ouvrables<\/td><\/tr><tr><td>Tous les autres Vestes &amp; V\u00eatements<\/td><td>5-10 jours ouvrables<\/td><\/tr><tr><td>Mesure Vestes &amp; V\u00eatements<\/td><td>3-4 semaines<\/td><\/tr><tr><td>Chaussures<\/td><td>2-3 semaines<\/td><\/tr><tr><td>Sur Mesure Des Chaussures<\/td><td>3-4 semaines<\/td><\/tr><tr><td>Des Produits Sur Mesure<\/td><td>5-12 semaines<\/td><\/tr><\/tbody><\/table><p>\u00a0<\/p><p>Note:<\/p><ul><li>Des Produits de qualit\u00e9: Ces \u00e9l\u00e9ments sont pr\u00eats pour l&#039;exp\u00e9dition.<\/li><li>Pour les autres produits, d\u00e9lais d&#039;exp\u00e9dition varient en fonction du type.<\/li><li>Veuillez consulter le tableau ci-dessus pour l&#039;estimation des d\u00e9lais d&#039;exp\u00e9dition.<\/li><li>Une fois exp\u00e9di\u00e9e, la livraison prend g\u00e9n\u00e9ralement 3 \u00e0 4 jours ouvrables.<\/li><\/ul><h6><b>Service De Messagerie<\/b><\/h6><ul><li>Afin de vous fournir un service premium, nous utilisons la Livraison Express de services tels que DHL et FedEx. Nous nous r\u00e9servons le droit de choisir le transporteur de notre choix pour la plus efficace de la m\u00e9thode de livraison.<\/li><li><b>APO\/Bo\u00eete POSTALE Adresses:\u00a0<\/b>Nous sommes actuellement dans l&#039;impossibilit\u00e9 d&#039;exp\u00e9dier \u00e0 PO, APO, DPD ou FPO Adresses.<\/li><\/ul><h6><b>Droit De Douane\u00a0<\/b><\/h6><ul><li>Si les droits de douane sont appliqu\u00e9s \u00e0 votre commande, nous vous en couvrir le co\u00fbt.\u00a0<\/li><li>Le client doit accepter la livraison et de payer les droits d&#039;avance. Une fois pay\u00e9, s&#039;il vous pla\u00eet partagez la r\u00e9ception avec nous pour le remboursement, ce qui peut prendre jusqu&#039;\u00e0 5 \u00e0 7 jours.<\/li><li>Le montant des droits sera rembours\u00e9e via PayPal.<\/li><\/ul><h6><b>Perdu ou Endommag\u00e9, Produits<\/b><\/h6><ul><li>Si votre colis montre comme livr\u00e9 sur votre lien de suivi, mais vous ne l&#039;avez pas re\u00e7u, veuillez contacter notre \u00c9quipe de Support Client et de la messagerie dans un d\u00e9lai de 5 jours ouvrables \u00e0 partir du suivi de la date de livraison \u00e0 l&#039;ouverture d&#039;une enqu\u00eate (Revendications soulev\u00e9es apr\u00e8s 5 jours de travail ne seront pas accept\u00e9es).<\/li><li>Une fois cette v\u00e9rification effectu\u00e9e par le transporteur, nous rempla\u00e7ons les articles perdus ou endommag\u00e9s pendant le transport avec un cr\u00e9dit de magasin ou un remplacement de la commande originale. Veuillez noter que les commandes perdues ne sont pas admissibles \u00e0 un remboursement.<\/li><\/ul><h6><b>Le r\u00e9\u00e9chelonnement et la Livraison des Questions<\/b><\/h6><ul><li><b>Suivi:<\/b>\u00a0Apr\u00e8s l&#039;exp\u00e9dition, nous vous fournissons un num\u00e9ro de suivi. Il est de la responsabilit\u00e9 du client de faire le suivi avec le service de messagerie. Si le courrier est titulaire d&#039;une commande pour quelque raison ou tentatives de livraison lorsque vous n&#039;\u00eates pas disponible, vous devez communiquer avec eux. Si il y a plusieurs \u00e9checs de tentatives de livraison, le transporteur peut d\u00e9truire le colis, et nous ne serons pas responsable pour de tels incidents.<\/li><li><b>Unaccepted Livraisons:<\/b>\u00a0Si un client refuse d&#039;accepter la livraison d&#039;un colis et demande son retour pour le courrier, le colis sera consid\u00e9r\u00e9 comme perdu ou d\u00e9truit. Malheureusement, dans de tels cas, nous sommes incapables de traiter un retour. Pour organiser un retour, le client est pri\u00e9 d&#039;accepter la livraison et de suivre les instructions de retour pr\u00e9vue.<\/li><li><b>Erreur D&#039;Adresse De Livraison:<\/b>\u00a0Veuillez vous assurer que votre adresse de livraison est \u00e0 jour. Une fois exp\u00e9di\u00e9e, nous sommes incapables de reporter la livraison \u00e0 une adresse diff\u00e9rente. Veuillez contacter le service de courrier pour les actions suppl\u00e9mentaires ou des solutions. Dans le cas o\u00f9 la commande s\u00e9jours de non distribution, l&#039;\u00e9l\u00e9ment ne sera pas re\u00e7u en retour, de messagerie et les frais de retour et les frais de douane peuvent souvent d\u00e9passer la valeur des articles eux-m\u00eames. Dans de tels cas, le colis sera malheureusement d\u00e9truit, et nous ne serons pas en mesure de traiter les annulations ou les retours.<\/li><\/ul><h6><b>D&#039;Autres Politiques<\/b><\/h6><ul><li><b>Confirmation De Commande:\u00a0<\/b>Vous recevrez un e-mail de confirmation une fois le paiement re\u00e7u. Veuillez contacter notre \u00c9quipe de Support Client dans le cas o\u00f9 vous ne l&#039;avez pas re\u00e7u.\u00a0<\/li><li><b>Les Exp\u00e9ditions Combin\u00e9es:\u00a0<\/b>Si vous avez plusieurs commandes envoy\u00e9es \u00e0 la m\u00eame adresse, on peut combiner entre eux (sauf indication contraire) pour \u00e9conomiser de l&#039;ensemble du temps et de l&#039;argent. Cela peut toutefois entra\u00eener un l\u00e9ger retard dans la livraison de la commande initiale.<\/li><li><b>Articles Gratuits:\u00a0<\/b>Les commandes au del\u00e0 de 10 produits ne sont pas incluent l&#039;acc\u00e8s gratuit \u00e0 des \u00e9l\u00e9ments par d\u00e9faut. Des Exceptions peuvent s&#039;appliquer, sous r\u00e9serve de l&#039;approbation par notre \u00e9quipe de support client.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/main><div id=\"pagefooter\"><div id=\"shopify-section-cross-page-promos\" class=\"shopify-section\">\u00a0<\/div><div id=\"shopify-section-footer\" class=\"shopify-section section-footer\"><div data-section-type=\"footer\"><div class=\"container container--no-max section-footer__row-container\"><div class=\"section-footer__row section-footer__row--blocks\" data-num-blocks=\"5\"><div class=\"section-footer__row__col section-footer__menu-block\" role=\"navigation\" aria-label=\"La navigation secondaire\">\u00a0<\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Delivery Policy Free Shipping Worldwide All orders qualify for free shipping worldwide, with no minimum purchase requirements or special exceptions. We accept and ship orders to all countries except Russia, Israel, Iran, Iraq, India, and OFAC-sanctioned countries. \u00a0 Delivery Timelines Order Type Dispatch Time Prime Marked Products 1-2 business days All other Jackets &amp; Outerwear 5-10 business days Made-To-Measure Jackets &amp; Outerwear 3-4 weeks Footwear 2-3 weeks Made-To-Measure Footwear 3-4 weeks Bespoke Products 5-12 weeks \u00a0 Note: Prime Products: These items are ready to ship. For other products, dispatch times vary depending on the type. Please refer to the table above for estimated dispatch times. Once dispatched, delivery typically takes 3-4 business days. Courier Service To provide you with premium service, we use Express Delivery services such as DHL and FedEx. We reserve the right to choose the courier of our choice for the most efficient delivery method. APO\/PO Box Addresses:\u00a0We are currently unable to ship to PO, APO, DPO or FPO Addresses. Customs Duty\u00a0 If customs duties are applied to your order, we will cover the cost.\u00a0 The customer must accept the delivery and pay the duty upfront. Once paid, please share the receipt with us for reimbursement, which may take up to 5-7 days. The Duty amount will be reimbursed via PayPal. Lost or Damaged Products If your parcel shows as delivered on your tracking link but you haven&#8217;t received it, please contact our\u00a0Customer Support Team\u00a0and the courier within 5 working days from the tracking delivery date to initiate an investigation (Claims raised after 5 working days will not be accepted). Once verified by the carrier, we will replace any lost or damaged items during transit with either a full store credit or a replacement of the original order. Please note that lost orders are not eligible for a refund. Rescheduling and Delivery Issues Tracking:\u00a0After shipping, we provide a tracking number. It&#8217;s the customer&#8217;s responsibility to follow up with the courier. If the courier holds the order for any reason or attempts delivery when you&#8217;re unavailable, you must contact them. If there are multiple failed delivery attempts, the courier may destroy the parcel, and we will not be responsible for such incidents. Unaccepted Deliveries:\u00a0If a customer refuses to accept delivery of a parcel and requests its return to the courier, the parcel will be considered lost or destroyed. Unfortunately, in such cases, we are unable to process a return. To arrange for a return, the customers are requested to accept the delivery and follow the return instructions provided. Incorrect Address Deliveries:\u00a0Please ensure your shipping address is up to date. Once dispatched, we are unable to reschedule delivery to a different address. Please contact the courier for further actions or solutions. In case the order stays undelivered, the item will not be received back, as courier return costs and duty charges can often exceed the value of the items themselves. In such cases, the package will unfortunately be destroyed, and we won\u2019t be able to process cancellations or returns. Other Policies Order Confirmation:\u00a0You will receive an email confirmation once payment is received. Please contact our Customer Support Team in case you haven\u2019t received it.\u00a0 Combined Shipments:\u00a0If you have multiple orders shipping to the same address, we may combine them (unless instructed otherwise) to save overall time and money. This may, however, cause a slight delay in the delivery of the initial order. Complimentary Items:\u00a0Orders exceeding 10 products do not include complimentary items by default. Exceptions may apply, subject to approval by our customer support representatives. \u00a0\u00a0<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1294","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dermisdesign.com\/fr\/wp-json\/wp\/v2\/pages\/1294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dermisdesign.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dermisdesign.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dermisdesign.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dermisdesign.com\/fr\/wp-json\/wp\/v2\/comments?post=1294"}],"version-history":[{"count":4,"href":"https:\/\/dermisdesign.com\/fr\/wp-json\/wp\/v2\/pages\/1294\/revisions"}],"predecessor-version":[{"id":1299,"href":"https:\/\/dermisdesign.com\/fr\/wp-json\/wp\/v2\/pages\/1294\/revisions\/1299"}],"wp:attachment":[{"href":"https:\/\/dermisdesign.com\/fr\/wp-json\/wp\/v2\/media?parent=1294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}