{"id":1177,"date":"2025-04-09T13:34:52","date_gmt":"2025-04-09T08:04:52","guid":{"rendered":"https:\/\/dermisdesign.com\/?page_id=1177"},"modified":"2025-05-07T19:50:51","modified_gmt":"2025-05-07T14:20:51","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/dermisdesign.com\/fr\/return-policy\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"<style>.elementor-1177 .elementor-element.elementor-element-74c030c > .elementor-container{max-width:1400px;}.elementor-1177 .elementor-element.elementor-element-74c030c{margin-top:0px;margin-bottom:0px;padding:50px 0px 50px 0px;}.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-1177 .elementor-element.elementor-element-45acbcb{text-align:center;}.elementor-1177 .elementor-element.elementor-element-45acbcb .elementor-heading-title{font-family:\"Poppins\", Sans-serif;font-weight:700;text-transform:uppercase;color:var( --e-global-color-126e583 );}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-1177 .elementor-element.elementor-element-ae05910 p{margin-block-end:30px;}.elementor-1177 .elementor-element.elementor-element-ae05910{color:var( --e-global-color-126e583 );}:root{--page-title-display:none;}<\/style>\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1177\" class=\"elementor elementor-1177\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74c030c elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"74c030c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6ce3ff3\" data-id=\"6ce3ff3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45acbcb elementor-widget elementor-widget-heading\" data-id=\"45acbcb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politique de retour<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae05910 elementor-widget elementor-widget-text-editor\" data-id=\"ae05910\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<main id=\"content\" role=\"main\"><\/main><div class=\"container cf\"><div class=\"icartShopifyCartContent\"><div id=\"shopify-section-template--23346095816991__67725531-7f8c-4feb-8585-1dc6070caaa8\" class=\"shopify-section section-rich-text\"><div class=\"article fully-spaced-row--medium cc-animate-init -in cc-animate-complete\" data-cc-animate=\"\"><div class=\"container\"><div class=\"align-left spaced-column\"><div class=\"rte lightly-spaced-row\"><p>Nous offrons gratuitement des \u00e9changes et retours sur toutes les commandes dans un d\u00e9lai de 30 jours \u00e0 compter de la date de livraison. Tous les \u00e9changes et les retours doivent \u00eatre enregistr\u00e9s sur le portail avant l&#039;exp\u00e9dition de retour du colis.<\/p><p>Une fois que nous recevons et inspecter votre retour (g\u00e9n\u00e9ralement dans les 72 heures), votre commande sera trait\u00e9e.<\/p><p>Les remboursements seront effectu\u00e9s dans un d\u00e9lai de 7 jours ouvrables pour la m\u00e9thode de paiement originale et peut prendre jusqu&#039;\u00e0 10 jours de travail pour r\u00e9fl\u00e9chir \u00e0 votre compte selon votre m\u00e9thode de paiement. Vous recevrez un e-mail de confirmation lors de votre retour soit effectu\u00e9.<\/p><p>S&#039;il vous pla\u00eet joindre \u00e0 <span style=\"color: #000000;\"><u><a style=\"color: #000000;\" href=\"mailto:customercare@nour-hammour.com?subject=Have%20a%20question?%20We're%20here%20to%20help!\">customercare@dermisdesign.com<\/a><\/u><\/span>Si vous rencontrez un quelconque probl\u00e8me.<\/p><h5><strong>DE RETOUR DES EXCLUSIONS ET DES CRIT\u00c8RES DE CONDITION<\/strong><\/h5><p>Personnalis\u00e9s ou des produits personnalis\u00e9s ne peuvent \u00eatre retourn\u00e9s pour un remboursement ou un \u00e9change sous aucun pr\u00e9texte.<\/p><p>Tous les retours doivent \u00eatre exp\u00e9di\u00e9s avec l&#039;emballage d&#039;origine et housse \u00e0 v\u00eatement, les produits doivent \u00eatre utilis\u00e9s avec \u00e9tiquette d&#039;origine est encore attach\u00e9<\/p><p>Les cartes-cadeaux sont en vente finale et ne peuvent \u00eatre retourn\u00e9s ou \u00e9chang\u00e9s.<\/p><p>Tous command\u00e9s et des articles doivent \u00eatre retourn\u00e9s inutilis\u00e9s, sans rides, en bon \u00e9tat, et \u00e0 condition de revente avec le bordereau d&#039;exp\u00e9dition.<\/p><p>Pour chaussure retourne, il devrait y avoir pas de rayures sur la semelle et sup\u00e9rieure.<\/p><p>Nous nous r\u00e9servons le droit de refuser les retours\/remboursements qui ne r\u00e9pondent pas \u00e0 ces crit\u00e8res.<\/p><p>En cas de r\u00e9ception d&#039;un tort ou d&#039;un produit d\u00e9fectueux, veuillez nous contacter<span style=\"color: #000000;\">\u00a0au sein de<\/span>\u00a02 jours de travail.<\/p><\/div><div class=\"rte lightly-spaced-row\"><h5><strong>LE RETOUR DE L&#039;EXP\u00c9DITION ET DE LA MODIFICATION DES FRAIS DE<\/strong><\/h5><p>Nous offrons le retour gratuit. Pour initier votre retour, veuillez d\u00e9poser votre retour de cette\u00a0<span style=\"color: #000000;\"><u><a style=\"color: #000000;\" href=\"https:\/\/dermisdesign.com\/my-account\/orders\/\">lien<\/a><\/u>.<\/span><\/p><p>Pour les commandes personnalis\u00e9es, notre \u00e9quipe passe en revue les mesures, compte tenu de votre taille et le poids et pourrait recommander des changements. Si vous choisissez de rester avec vos mesures, nous allons proc\u00e9der en cons\u00e9quence. Cependant, dans de tels cas, si le r\u00e9sultat de mesures de l&#039;adaptation des probl\u00e8mes lors de la r\u00e9ception, un minimum de modification des frais peuvent s&#039;appliquer.<\/p><h5><strong>LES COMMANDES PERSONNALIS\u00c9ES<\/strong><\/h5><p><strong>Le retour et la Modification<\/strong><\/p><p>Nous avons pour objectif de vous fournir avec la veste parfaite dans le premier. Toutefois, si votre commande ne rentre pas bien, nous offrons la premi\u00e8re modification gratuitement.<\/p><p><strong>Notre Approche de la R\u00e9ussite Mutuelle<\/strong><\/p><p>Un objet personnalis\u00e9 (sur mesure) vestes exige une attention minutieuse aux d\u00e9tails pour s&#039;assurer de votre enti\u00e8re satisfaction. Nous nous effor\u00e7ons de r\u00e9pondre aux \u00e9ventuelles raisons du retour par le biais de notre processus:<\/p><ul><li><strong>Qualit\u00e9 Et De Design: <\/strong>Avant l&#039;exp\u00e9dition de votre commande, nous partageons les photos de votre produit final pour votre examen. Cela vous permet d&#039;\u00e9valuer la conception, de mat\u00e9riaux et de coutures avant de nous l&#039;exp\u00e9dier.<\/li><li><strong>Dimensionnement: <\/strong>Lors de la passation de votre commande, notre Service \u00e0 la Client\u00e8le agent demandes de vos mensurations. Veuillez vous r\u00e9f\u00e9rer \u00e0 notre guide des tailles pour des mesures pr\u00e9cises. Prendre des mesures pr\u00e9cises \u00e9limine les chances de dimensionnement des erreurs. Malgr\u00e9 cela, si la jaquette ne s&#039;adapte pas parfaitement \u00e0 votre arriv\u00e9e, nous vous offrons la premi\u00e8re modification gratuitement.<br \/><br \/><\/li><\/ul><h5><strong>REMBOURSEMENT<\/strong><\/h5><p>Nous n&#039;acceptons pas les retours de remboursement sur les commandes personnalis\u00e9es. S&#039;il vous pla\u00eet comprendre que votre commande est sp\u00e9cialement faite pour vous. Tous les d\u00e9tails, y compris le style, le mat\u00e9riau, et accessoires, selon votre choix, et on ne peut pas revendre les articles personnalis\u00e9s.<\/p><h4><strong>POLITIQUES D&#039;ANNULATION<\/strong><\/h4><p><strong>Les annulations<\/strong><\/p><p>Les annulations sont accept\u00e9es dans un d\u00e9lai de 2 jours suivant la commande. Les demandes peuvent \u00eatre pr\u00e9sent\u00e9es <span style=\"color: #000000;\"><u><a style=\"color: #000000;\" href=\"https:\/\/dermisdesign.com\/contact-us\/\">ICI<\/a><\/u>.<\/span><\/p><p>Une fois qu&#039;une commande a \u00e9t\u00e9 exp\u00e9di\u00e9e ou est sous le d\u00e9douanement, l&#039;annulation n&#039;est plus possible. Dans ce sc\u00e9nario, d&#039;accepter le colis et organiser son retour sera la seule option.<\/p><p>Si notre \u00c9quipe de Support Client a promis de livraison sur votre v\u00e9hicul\u00e9e dans la timeline, la commande doit \u00eatre consid\u00e9r\u00e9e comme une p\u00e9riode sensible de l&#039;ordre. Comme un r\u00e9sultat des mesures que nous prenons pour assurer l&#039;ach\u00e8vement en temps opportun, nous n&#039;acceptons pas les annulations de temps sensible des commandes une fois qu&#039;ils ont \u00e9t\u00e9 plac\u00e9s.<\/p><p><strong>L&#039;Acceptation De La Commande Et De Paiement<\/strong><\/p><p>Notre site web prix et la disponibilit\u00e9 du produit peuvent changer sans pr\u00e9avis.<\/p><p>Les erreurs seront corrig\u00e9es lors de la d\u00e9couverte.<\/p><p>Avec une vaste gamme de produits, parfois les prix des divergences peuvent survenir en d\u00e9pit de nos meilleurs efforts. Nous avons l&#039;habitude de v\u00e9rifier les prix lors de la commande et si le prix corrig\u00e9 est inf\u00e9rieur, nous vous remboursons la diff\u00e9rence. Si le prix correct d&#039;d\u00e9passe le montant indiqu\u00e9, nous pouvons vous contacter pour obtenir des instructions ou de rejeter la commande, de vous en avertir. Veuillez noter que nous ne sommes pas tenus de remplir les commandes au incorrect (inf\u00e9rieur) des prix.<\/p><p>Nous nous r\u00e9servons le droit de refuser le service \u00e0 toute personne, \u00e0 tout moment et pour toute raison.<\/p><h4><strong>DROITS DE DOUANE ET TAXES<\/strong><\/h4><p>Tous les droits et taxes sont inclus dans le prix. Votre colis ne sera pas exiger un paiement \u00e0 la livraison. Prix \u00e0 la caisse refl\u00e8te le prix final de votre achat.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return Policy We offer free exchanges and returns on all orders within 30 days of the delivery date. All exchanges and returns must be registered on the portal prior to shipping back the package. Once we receive and inspect your return (usually within 72 hours), your exchange order will be processed. Refunds will be issued within 7 business days to the original payment method and may take up to 10 working days to reflect in your account depending on your payment method. You&#8217;ll receive an email confirmation when your return is completed. Please reach out to customercare@dermisdesign.comIf you encounter any issue. RETURN EXCLUSIONS AND CONDITION CRITERIA Personalized or customized products cannot be returned for refund or exchange under any circumstances. All returns must be shipped with the original packaging and garment bag, product must be unused with original tag still attached Gift cards are final sale and cannot be returned or exchanged. All ordered and complimentary items must be returned in unused, unwrinkled, undamaged, and resellable condition along with the packing slip. For shoe returns, there should be no scratches on the sole and upper. We reserve the right to refuse returns\/refunds that do not meet these criteria. In case of receiving a wrong or defective product, please contact us\u00a0within\u00a02 working days. RETURN SHIPPING AND ALTERATION CHARGES We offer free returns. To initiate your return, please file your return from this\u00a0link. For custom orders, our team reviews the measurements considering your height and weight and might recommend some changes. If you choose to stick with your original measurements, we will proceed accordingly. However, in such cases, if the original measurements result in fitting issues upon receipt, a minimal alteration fee may apply. CUSTOM ORDERS Return and Alteration We aim to provide you with the perfect jacket in the first go. However, if your custom order doesn\u2019t fit well, we offer the first alteration free of charge. Our Approach to Mutual Success Crafting custom (bespoke) jackets demands careful attention to detail to ensure your complete satisfaction. We strive to address potential return reasons through our processes: Design &amp; Quality: Before dispatching your order, we share pictures of your final product for your review. This allows you to assess the design, material, and stitching before we dispatch it. Sizing: When placing your custom order, our Customer Service agent requests your body measurements. Please refer to our sizing guide for accurate measurements. Taking accurate measurements eliminates the chances of sizing errors. Despite this, if the jacket doesn\u2019t fit perfectly upon arrival, we offer the first alteration free of charge. REFUND We do not accept returns for refunds on custom orders. Please understand that your custom order is specially made for you. All details, including style, material, and accessories, are as per your choice, and we cannot resell custom items. CANCELLATION POLICIES Cancellations Cancellations are accepted within 2 days of order placement. Requests can be submitted HERE. Once an order has been dispatched or is under customs clearance, cancellation is no longer possible. In this scenario, accepting the parcel and arranging its return will be the only option. If our Customer Support Team has promised delivery on your conveyed timeline, the order qualifies as a time-sensitive order. As a result of the necessary measures we take to ensure timely order completion, we are unable to accommodate cancellations for time-sensitive orders once they have been placed. Order Acceptance &amp; Payment Our website prices and product availability may change without prior notice. Errors will be corrected when discovered. With a vast product range, occasional pricing discrepancies may arise despite our best efforts. We routinely verify prices during order processing and if a product&#8217;s correct price is lower, we&#8217;ll refund the difference. If the correct price exceeds the stated amount, we may contact you for instructions or reject the order, notifying you. Please note, we&#8217;re not obligated to fulfill orders at incorrect (lower) prices. We reserve the right to decline service to any individual, at any time, and for any reason. DUTIES &amp; TAXES All duties and tax amounts are included in price. Your package will not require any payment upon delivery. Price at checkout reflects final price of your purchase.<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1177","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dermisdesign.com\/fr\/wp-json\/wp\/v2\/pages\/1177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dermisdesign.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dermisdesign.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dermisdesign.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dermisdesign.com\/fr\/wp-json\/wp\/v2\/comments?post=1177"}],"version-history":[{"count":22,"href":"https:\/\/dermisdesign.com\/fr\/wp-json\/wp\/v2\/pages\/1177\/revisions"}],"predecessor-version":[{"id":1546,"href":"https:\/\/dermisdesign.com\/fr\/wp-json\/wp\/v2\/pages\/1177\/revisions\/1546"}],"wp:attachment":[{"href":"https:\/\/dermisdesign.com\/fr\/wp-json\/wp\/v2\/media?parent=1177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}